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Neighborhood House- Family Centers

Partner AgencyNeighborhood House
Location(s): 179 Robie Street E, St Paul, MN 55107
Site Supervisor:  Shellie Rowe, Family Centers Manager

CTEP Program Description:

The AmeriCorps Community Technology Empowerment Project (CTEP) bridges the “digital divide” for new Immigrants and low-income communities in Minneapolis and St. Paul. Join AmeriCorps CTEP and help make the information age accessible to all.  CTEP is a project of Saint Paul Neighborhood Network (SPNN).

Site History and Mission

Neighborhood House is a social service agency that has become an integral part of the community on St. Paul’s diverse and culturally rich West Side.  Founded in 1897, the organization now serves low income families, refugees and immigrants, and other residents in challenging situations.  More than 95% of our participants live at or below the poverty line, 96% are persons of color and 93% speak a native language other than English.

Neighborhood House’s Family Centers help stabilize families in crisis by meeting basic needs. Services are tailored to address family history, income and housing status on a case-by-case basis. Each Family Center location is a one-stop-shop for services and referrals. Participants and staff work together to identify needs, discuss potential solutions, and create a plan for the future. Combined, the six Family Centers serve 600 families each year; the majority of requests are related to housing.

Preferred Site Schedule for Member

9 AM – 4 PM Monday – Thursday (some flexibility), occasional weekends and evenings

In addition, members attend professional development days with their fellow CTEP members to enhance service-readiness skills, personal attributes at the service site, and citizenship skills.  These Corps days take place twice a month on the 1st and 3rd Fridays from 9 AM to 4 PM, and these trainings are mandatory.  Members also attend statewide AmeriCorps events, such as the Martin Luther King Day celebration, and/or serve on the statewide InterCorps Council.

Site Specific Responsibilities

Family Center CTEP Member will focus on employability and computer literacy for families using Neighborhood House Family Centers. CTEP Member will work out of multiple Family Center locations. CTEP Member will:

  • Establish open drop-in hours at 2-3 Family Centers to help families with basic computer skills and job-related computer activities.
  • Design and teach monthly to bi-monthly computer education courses at Family Center locations.
  • Meet with participants one-on-one, by appointment, to practice computer skills or apply for employment.
  • Administer North Start Digital Literacy assessments to participants.
  • Establish partnerships to help families gain access to computers and internet.
  • Support Family Center to continually include digital literacy education in case management.
  • Create partnerships with employers to align digital literacy instruction to local employment needs.

Unique Qualifications Sought

  • Eager to meet and work with diverse groups of people.
  • Patience and compassion for people who are in facing a crisis and beginning to learn technology literacy skills.
  • Willingness to learn and develop personal and professional skills.
  • Ability to collaborate and communicate effectively with colleagues and work as part of a team.   

Site Environment

We are a vibrant, community-based organization with deep roots in St. Paul’s West Side. Our main site is located near dozens of immigrant-owned and community-owned restaurants and stores. The West Side of St. Paul is unique, with a strong sense of identity based on its location set apart from the rest of St. Paul, its immigrant history, and the value it places on building community. The other Family Centers are located around St. Paul, and each location has a unique environment.

In 2006, Neighborhood House moved into its new home in the Paul and Sheila Wellstone Center for Community Building. The building has a gymnasium, a walking track, a Tranquility Room for relaxation, rental spaces for events, and a beautiful view of the West Side.  Staff members are highly motivated and innovative; staff value teamwork and strive to create a fun and supportive environment. The Family Centers help with such a wide variety of family needs, so the CTEP member working in this program will have the chance to develop skills in many areas. This would be an especially impactful experience for someone interested in pursuing a career in social work.

How to Apply

Apply online at my.americorps.gov and click on “Apply to Serve” (be sure to search for the “Community Technology Empowerment Project” or “CTEP” when asked to indicate what program you would like to send your application to).  Contact: Joel Krogstad, krogstad@spnn.org, 651.298-8919

We are committed to recruiting and engaging individuals without regard to disability, gender, race, religion or sexual orientation.  Reasonable accommodations will be made upon request.  Alternative formats of this document are also available.