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Minneapolis Central Library

Partner Agency: Minneapolis Downtown Central Library
Location(s): 300 Nicollet Mall, Minneapolis MN 55401
Site Supervisor:  Erin Cavell, Patron Experience Supervisor

CTEP Program Description

The AmeriCorps Community Technology Empowerment Project (CTEP) bridges the “digital divide” for new immigrants and low-income communities in the Minneapolis and St. Paul area. Join AmeriCorps CTEP and help make the information age accessible to all.  CTEP is a project of Saint Paul Neighborhood Network (SPNN).

Site History and Mission

Minneapolis Central Library serves the entirety of Hennepin County and City of Minneapolis, with an immediate service area in Central Minneapolis that includes high numbers of people at both ends of the income spectrum.

Unemployment in Minneapolis is at a historically low level, but homelessness and housing insecurity, skills gaps, health challenges, and incarceration all contribute to persistently high unemployment and underemployment among particular groups of people who are current Minneapolis Central patrons or live within the service area.  Racial inequities are particularly pervasive and significant regarding income, employment, and the digital divide.

Preferred Site Schedule for Member

The CTEP member will serve five seven-hour days, primarily weekdays, with the possibility of occasional weekday evenings and Saturday days for special programs.

In addition, members attend professional development days with their fellow CTEP members to enhance service-readiness skills, personal attributes at the service site, and citizenship skills.  These AmeriCorps days take place twice a month on the 1st and 3rd Fridays from 9 AM to 4 PM, and these trainings are mandatory.  Members also attend statewide AmeriCorps events, such as the Martin Luther King Day celebration, and/or serve on the statewide InterCorps Council.

Specific Site Responsibilities

Hennepin County Library seeks a CTEP AmeriCorps member to serve with the Business, Science, and Government Documents (BSG) Department at Minneapolis Central Library, part of Hennepin County Library (HCL).

The ideal candidate should possess:

  • Sensitivity and respect for people from diverse communities
  • Strong computer and emerging technology skills
  • Excellent communication skills
  • Strong customer service ethic
  • Willingness to learn
  • Enthusiasm for teaching
  • Creativity

Responsibilities of the CTEP AmericCorps member will include:

  • Teach and develop curriculum for technology and computer skills classes
  • Assist with planning, implementing, and developing curriculum for weekly Job Search Lab
  • Mobilize and train computer volunteers to support job seekers
  • Provide one-on-one coaching and assistance to computer users and job seekers
  • Support job seekers in writing resumes, creating cover letters, completing online job applications, and searching for job leads
  • Create support materials, such as handouts and templates, for job seekers
  • Administer Northstar Digital Literacy Assessments
  • Track program outcomes

Site Environment

The Business, Science, and Government Documents (BSG) space on the 2nd floor of Minneapolis Central Library is one of the busiest public service points in our bustling, urban library. Library patrons come to the 2nd floor to use the job search computers and to receive personalized assistance from BSG staff, computer volunteers, and the Goodwill-Easter Seals staff, who offer one-on-one consultations two afternoons per week.

CTEP member will have an assigned workspace in the BSG workroom that includes access to a microwave and refrigerator, a locker, printers and copiers, and a desk equipped with a computer, phone with voicemail, basic office supplies, and storage. 

Minneapolis Central is located in the heart of downtown Minneapolis on Nicollet Avenue between 3rd and 4th Streets, with easy walking access to Blue & Green Light Rail stations, as well as many local and express bus routes. We are also on several bike routes.  A car is not necessary.

How to Apply

Apply online at my.americorps.gov and click on “Apply to Serve” (be sure to search for the “Community Technology Empowerment Project” or “CTEP” when asked to indicate what program you would like to send your application to).  Contact: Joel Krogstad, krogstad@spnn.org or 651.298.8918.

We are committed to recruiting and engaging individuals without regard to disability, gender, race, religion or sexual orientation.  Reasonable accommodations will be made upon request.  Alternative formats of this document are also available.